Hoiana Residences

The room is nice but that’s it

They informed wrong about the pool and over charge the entrance fee, give us the room separate building, make the wrong reservation for the fishing trip and didn’t inform us the right amount for the one day trip and come ask for paid. After leaving for one week still contact me for scam more money about the service I already paid

Pros:- Room size was good. We stayed in One Bedroom suite.- Clean and well maintained throughout.- Service was good.- Had lunch in Charred and it was decent.- Has a Spa and a mini mart on the 1st floor which is convenient for you to grab snacks. Tried the Spa massage 2 times and it really depends on which masseur you get. 1st try was good (that's why I went back for round 2), but 2nd try was meh.- Staff were all very friendly and helpful.

- Pillows were flat and doesn't offer any support. Requested for firm pillows but what was brought to us was still the same. Had to stack 3 pillows in order to sleep.- Casino: They allow smoking in there as well as the hotel lobby (literally saw a guest smoke at the lobby). And if you are planning to spend some time here, be warn that they only accept USD.- Stayed at the Residence, but if you were to use any of the facilities at the resort side, you'll have to pay.- Location: Really not great. A distance to get anywhere.

Location, quietness, comfort, nice setup of furniture, room, facilities

No one could really help when we wanted to watch live games of the English Premier League around the hotel area

Amazing friendly staff

Dreadful WiFi not more that 15mbps anywhere on the resort!

Overall it was a great stay but it was annoying we were asked to pay more to use the beach pool (I argued I'd booked without this knowledge and they did wave it but it was a battle). We also had to pay for the watersports, beach hotel guests are FOC

The staff are polite.

Having been in Hoi An for two weeks and stayed at two beautiful resorts nearby this place falls down big time.Firstly it is not catered towards westerners. 95% or guests are from Taiwan/China and maybe a small percentage from Korea.I booked Hoiana understanding that it was a huge resort village with multiple resorts, restaurants and pools, activities and beach. ( like Ayana, Rimba resorts in Bali) However when you get here there is a divide. You cannot freely use the other resorts pool without paying. I mean come on this place is not cheap and you spend the equivalent to a months rent in Danang for one nights accomodation. The residences feel like a residential building where people live full time or maybe have their holiday units? You can use the restaurants and there is a beach club off course and pay the big price tag. The lobby is boring and underwhelming and no welcome drink.The pool area is boring and shaded by the buildings from mid day onwards. The other resort in front is called Hoiana New World Resort, so you are not mistaken. The facilities and pool area look amazing. It’s huge but you can’t use it without paying even though they all share the same parcel of land. Again it’s not geared for up westerners.Luckily we had stayed in two other stunning resorts in Hoi An so our trip wasn’t totally spoiled . It is soulless and not cheap and the restaurants are extremely overpriced.

The service was outstanding. The facilities first class. Fabulous variety of cuisine. Beach safe.

Nothing to complain about

everything! great rooms, great facilities, great staff!

almost nothing to complain about!

Amazing new property and a great location

Only Letdown by very slow Internet speeds of less than 10 MB

Fantastic new facility on the beach and in great location

Only let down by very slow Wi-Fi speeds of less than 10 MB

Beautiful, clean & new. Super value for money

Some areas haven't been developed yet so the view from high floor isn't green.

There are good varieties of choices for activities and restaurants.The room is superb and comfortable.

Breakfast choices and quality are quite disappoiting for 5 star resort.

The hotel is beautiful! So many facilities, beautiful landscapes, amazing at night. We enjoyed our days just being around the hotel. The residences 2br flats were amazing for a family of 4. Beautiful interiors, could cook if you wanted to with plenty of kitchen gear. The staff are off the scale. They are friendly, helpful, genuine. They really watched out for my children and made sure our stay was always enjoyable. Special shout outs to The Residences staff (Finn, Chien, breakfast and housekeeping staff) and Cove/pool staff and lifeguards. The pools are beautiful, kids found the kids club was interesting (although a lot of activities require payment), plenty of food options (albeit quite expensive), several gyms and wellness areas to pick from. One of the best facial treatments I’ve ever had in Downtime Remew spa. Yoga and meditation among other activities available. Close enough to HoiAn. The kids loved taking the Golf buggies all over the hotel and the concierge staff were really attentive.

We weren’t informed on check in about the Hoiana rewards program which gives discounts on some food at the restaurants. As the restaurants are reasonably expensive discount was useful. We visited during an extreme heat period so alot if facilities unusable if you want to stay out of extreme sun and UV, not much shade until afternoon (but after 4pm the beach resort area is perfect!). Shuttles to Hoi am and Danang not very frequent so ended up using grab more. Construction noise next to Aroma breakfast room started within breakfast hours so not too pleasant for sitting outdoors. These are minor things and did not at all take away from the overall 5 star stay.

Excellent services from the staff. They care for me from booking shuttle bus from the airport and vice versa. Even prepare a breakfast box for me to take to the airport. The room is very large, clean and comfortable with sea view.

Nothing, except a little far from the center. But it’s worth.

amazing facilities and food venues. friendly staff.

Our family had such great time here. They offer wide variety of activities for all ages. Employees are super friendly and welcoming. Definitely will come back here in the future.

Amazing property, fantastic facilities

Letdown only by dreadful Wi-Fi speeds

Awful Internet speeds

An amazing property with beautiful facilities and exceptional staff only let down by such poor Internet

Max 10mbs internet super slow

Fabulous Property

Awful Wi-Fi speeds